Contact KSM
PRODUCTION TIME:
PLEASE ALLOW 10 WORKING DAYS FOR ON-DEMAND APPAREL PLUS TRANSIT TIME. PLEASE ALLOW 1-2 WORKING DAYS FOR INVENTORIED ITEMS PLUS TRANSIT TIME.
On-Demand decorated items are made-to-order and cannot be returned or exchanged except in the event of a physical defect in the product.
Inventoried items can be exchanged in the event of a physical defect or if you would like to change your size. Please contact our customer service team for a return authorization and shipping instructions.
Need help? Contact one of our team members below.
Email
Customer Service
customerservice@ksmpromo.com
Telephone
847.215.2700 x231
Address
1340 Old Skokie Road
Highland Park, IL 60035
Hours of Operation
9:00am to 5:00pm Central M - F
SHIPPING METHODS
All orders are shipped via UPS Ground service unless otherwise specified. Shipping costs vary by product. Items that are oversized, in large quantities or are extra heavy may require additional packaging and/or shipping charges. This would also include multiple logo orders that may require items to be shipped separately and incur additional shipping charges.
INTERNATIONAL SHIPPING
KSM Promotions has experienced shipping staff that can ship to most foreign countries. Please allow extra time and additional costs for this service. A documentation fee of $25.00 will be added for each international destination. The shipping costs will be calculated based on the package destination and the shipping method, and we will determine actual freight costs once your order has been shipped.
TRACKING YOUR PACKAGE
In order to provide the best possible service to our customers, we have arranged for UPS and pick up from KSM Promotions as late as possible each day. Therefore, your order tracking number will be available the day after your order ships. You can then track your package by clicking on Track Your Order at the top of the page and enter your order number. If you have further questions, please contact us by phone at 847.215.2700 x231.
LOGOS
Each item will be richly decorated with your logo. The color combination as presented on the Web site will be used in the production process. However, due to variability in monitor settings, production colors may differ from your on-screen view.
MINIMUM ORDER QUANTITIES
All apparel can be ordered with a minimum of only one piece. Certain specialty items may require low minimum order quantities. The specific minimum order for each item is stated on the product detail page of this web site.
CHECKING ORDER STATUS
For each order placed through the Web site, we will immediately confirm receipt via e-mail to you. If you do not receive an e-mail confirmation of your order, please contact us by phone at 847.215.2700 x231.
CREDIT CARDS
KSM Promotions accepts payment via Visa, MasterCard, and American Express.
SALES TAX
Residents of IL are required to pay sales tax.
DISCLAIMERS
- Graphic simulations are not exact representations but meant to give a general idea of the end result.
- Standard locations for decoration may vary. We will make sure it looks best on custom apparel, but slight deviations should not be considered errors.